Services
Assess
Provide business process reviews to analyze current state and identify issues and opportunities for improvement. Perform gap analysis assessment of defined business requirements vs existing system functionality and recommend solutions.
Define
Conduct requirements gathering sessions, help define future state, and assist with software selection. Liaise with end users and developers to scope customization specifications and help ensure business requirements are met.
Implement
Lead clients through configuration, testing, training, cutover planning, and implementation of Epicor ERP/Kinetic software. Provide guidance and oversight to client teams implementing other ERP or financial systems.
Document
Create process workflow diagrams and document end user procedures. Develop customization specifications and "as built" documentation.
Support
Deliver post-Go Live assistance including first month-end support. Provide troubleshooting support including root cause analysis and guidance for or assistance with implementing solutions.